We strive to provide a seamless and efficient delivery service to our valued customers. Please take note of the following delivery information to ensure a smooth and timely delivery of your order:
Standard Delivery
Our standard delivery service is intended to deliver your order within five (5) business days, contingent upon the availability of the products and your location.
Delivery Charges
Delivery charges may be applied to your order based on the weight, size, and destination of your order. The specific delivery charges will be communicated to you during the checkout process prior to finalizing your purchase.
Delivery Areas:
We offer delivery services within Sri Lanka. Please ensure that your delivery address is within our designated areas to avail of our delivery service. For areas outside our delivery network, please contact our customer support for assistance.
Delivery Confirmation
Upon receiving your order, please carefully inspect the package for any visible signs of damage. If you notice any issues, please contact our customer support service.
Our customer support hours are as follows:
- Weekdays: 8:30 AM to 5:00 PM
- Saturday: 8:30 AM to 1:00 PM
We are closed on Sundays and public holidays.
Delivery Timeframe
Our delivery service operates Monday through Friday, excluding public holidays. Delivery times may vary depending on external factors such as weather conditions and unforeseen circumstances. We will make every effort to deliver your order within the estimated timeframe.
Authorized Recipient:
To ensure the security of your order, please ensure that someone is available at the delivery address to receive the package. Alternatively, you may provide us with an alternative contact person who can accept the delivery on your behalf.
Re-Delivery or Collection:
In case the delivery attempt is unsuccessful, our delivery partner may make a second attempt or leave a notification card with instructions for collection from a designated delivery centre. Please follow the instructions provided to arrange for re-delivery or collection within the specified timeframe.
We value your satisfaction and are committed to providing exceptional service throughout the delivery process. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.